Complaints & Reporting

Report a Concern

Exotic Digital Europe Limited and the platforms within its portfolio take complaints concerning platform use, advertisements and potentially prohibited activity seriously. If you encounter content or activity that may breach platform rules, please report it through the appropriate reporting channel.

What You Can Report

Suspected Underage Participation
Any advertisement, account, image or activity that appears to involve a person under the legally permitted age.

Exploitation or Trafficking Concerns
Suspected coercion, exploitation, trafficking or other circumstances indicating that a person may not be participating voluntarily.

Non-Consensual Content
Images, information or other material published without the appropriate consent.

Impersonation
A listing or account falsely representing another individual.

Fraud or Misleading Listings
Listings or accounts that appear fraudulent, materially misleading or intended to deceive users.

Prohibited Content
Content that may violate our Content Standards, Acceptable Use Policy or applicable law.

Privacy Concerns
Unauthorised disclosure of personal information or other privacy-related concerns.

Platform Abuse
Spam, manipulation, misuse of platform functionality or other behaviour that may compromise marketplace integrity.

How to Report a Marketplace Concern

Where the concern relates to a particular Exotic marketplace, please use the reporting or customer-care channels provided on that platform. Where on-site customer care is available, reports may be submitted through the platform's on-site chat system.

Providing the URL of the relevant listing or page, advertiser/profile name, nature of the concern, relevant dates or circumstances, and supporting information where appropriate and lawful can help us assess a report.

Please do not submit illegal material or unnecessarily redistribute potentially harmful content when making a report.

Serious Safety Concerns

Reports involving suspected minors, exploitation, trafficking, non-consensual material or an immediate risk to a person's safety are treated as serious matters and should be clearly identified when reported. Where there is an immediate danger to a person, contact the appropriate local emergency or law-enforcement authority.

What Happens After a Report

Reports are reviewed according to their nature and severity. Where appropriate, relevant account, listing, verification or platform information may be reviewed. Depending on the circumstances and available evidence, action may include requesting further information, restricting or removing content, suspending an account or listing, changing or removing verification status, permanently restricting platform participation, or further escalation where appropriate.

Confidentiality

Information relating to a complaint will be handled with appropriate care. We may not always be able to provide a complainant with confidential information concerning another user, advertiser, investigation or enforcement decision.

False or Abusive Reports

Reporting systems must not be used to knowingly submit false allegations, harass another person or interfere improperly with legitimate platform participation.

Corporate, Legal and Regulatory Matters

This page is intended primarily for platform complaints and reporting. Financial institutions, regulators, law-enforcement bodies and other institutional parties should use the appropriate Corporate Enquiries or Regulatory & Compliance channel.

Contact

For general corporate enquiries:
Exotic Digital Europe Limited
Email: [email protected]