Technology and marketplace partnerships
Platform partnerships, integrations, institutional collaboration and responsible marketplace development.
Contact
Start the right corporate conversation.
Choose the route that best matches your request so it can reach the responsible team with the context needed to review it.
Corporate contact
Clear routes reduce delays and incomplete handovers.
A single unstructured inbox can mix commercial requests, regulatory correspondence, security reports and recruitment questions. The corporate contact system separates these needs at intake while keeping one consistent public experience.
Do not send passwords, payment credentials or unnecessary identity documents through the general form. A team may request additional information through an approved channel when it is genuinely required.
Enquiry routes
Select the closest match for your request.
Each route has a different internal owner, review process and information requirement.
Payments and financial institutions
Payment infrastructure, processor relationships, settlement, reconciliation and financial-service collaboration.
Regulatory and compliance
Corporate compliance, policy governance, regulatory correspondence and formal information requests.
Trust and safety
Platform integrity, reporting systems, moderation, enforcement, complaints and appeals processes.
Security
Security controls, assurance questions and responsible reports concerning potential vulnerabilities.
Media and communications
Company background, approved statements, newsroom requests and corporate communication enquiries.
Careers
Recruitment questions, vacancy verification and information about the approved application process.
General corporate enquiries
Questions that do not fit another route and require central review before assignment.
What happens next
From public enquiry to accountable ownership.
Response timing depends on complexity, verification needs and the team responsible for the subject.
- 01
Classify
The selected enquiry type identifies the initial corporate owner.
- 02
Validate
The receiving team checks whether enough information has been supplied to understand the request.
- 03
Route
The enquiry is assigned to the relevant corporate, product, trust, compliance, security or people function.
- 04
Respond
The responsible team replies directly or requests the additional information needed to proceed.
Use the Security route for responsible vulnerability reporting.
Do not include exploit code, credentials or sensitive user information unless the security team provides an approved secure channel.
Read the security approachCorporate contact is separate from regional marketplace support.
Questions about a regional platform, listing, payment or account should use that marketplace’s approved support route.
Visit the Kenya MarketplaceApplications are accepted only for approved vacancies.
Use the recruitment platform for applications and the Careers route only for general recruitment questions or vacancy verification.
Review the careers process